Valin Heavy Duty Multi-step Measures to Ensure Steady Improvement in Quality and Gain National Customer Satisfaction Products

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Quality is the life of an enterprise and the foundation of a company. Only excellent product quality and strict quality management can enable manufacturers to win the market. Recently, the China Quality Association conducted a third-party user satisfaction survey for Hualing Heavy Trucks. After investigation, users of 14 provinces, municipalities, and autonomous regions such as Shanghai, Jiangxi, Shandong, Guizhou, Hubei, Jiangsu, Guangxi, and Guangdong have satisfied their products with a score of 90 points or more. , The overall product quality, service quality, brand image, functional applicability, reliability, etc. have been unanimously approved by the users. Hualing Company's CAMC brand heavy-duty trucks have again been rated as national customer satisfaction products.

Since the year of 2011, Hualing has always insisted on continuous improvement and pursued top-notch product quality; the quality policy of pursuing excellence and realizing customer's maximum value has resulted in many achievements. In response to the current complex and volatile market situation, Hualing Quality Department decisively attacked, strictly control the quality, and strive to make every one from the Hualing inspection line off the heavy truck can have a hundred percent guarantee.

It is understood that since 2011, Hualing Quality Management has been focusing on strengthening the ISO9001 system, actively implementing the excellent performance management model, and focusing on the entire staff, the entire process, and the comprehensive quality management, and persisting in continuous improvement to truly fall the quality work. In practice, the company’s product quality has also steadily improved. Hualing Company adheres to the principle of quality first, customer first, and credit first, and sincerely provides users with family services, so that they can think what they want, worry about the needs of their users, do what they need, and solve users' needs. It's hard. Specifically:

Focusing on the company's quality policy, we will solidly promote the ISO9001 system.

Hualing Heavy Truck Quality Department revised and perfected some of the program files such as product consistency control, equipment maintenance, and process file numbering of Hualing in accordance with the 2008 CCC implementation rules, national laws and regulations and ISO9001 standards, in conjunction with company development requirements. It also added some management operational documents so that all aspects of quality management can be ordered. In order to strengthen the quality management work, the quality department organized the internal quality system audit and product consistency control inspection of Valin Corporation; once a month, the company carried out quality management supervision and inspection; timely verified the problems found in internal audit and routine supervision and inspection. It emphasizes the solid and effective promotion of the system. Hualing has successively passed ISO9001:2008 quality management system certification supervision and audit, CCC factory quality assurance ability supervision audit, ISO14001 environmental management system supervision and inspection, Russia GOST factory audit, EU E-Mark certification.

Secondly, Valin also actively promoted excellent performance management. The company formed an improved and innovative PDCA wheel by actively implementing the excellent performance management model. Valin has conducted self-evaluation and self-improvement and innovation in seven aspects including leadership, strategy, customer and market, and business results in accordance with the standards for excellence performance evaluation criteria. It has been awarded by the Anhui Provincial Bureau of Quality and Technical Supervision and the Anhui Quality Association. Provincial Quality Management Award Enterprise.

Do a good job of QC group activities

In order to give full play to the important role of the QC team in production and operation, the Quality Department organized QC team-related knowledge training for all employees of the company's workshops and provided timely technical guidance for the company's QC team activities. The QC group project of the company involved in reducing costs, improving product quality, and improving work efficiency, and achieved certain results. In 2010, the company's QC results saved the company direct economic costs by more than 3.5 million yuan. In 2010, the QC team, the QC team of energy-saving stars, the QC team of welding and QC teams, and the QC team of the QC team for manufacturing process optimization were elected to the Anhui Economic and Information Technology Commission and the Provincial Quality Association. Participated in the selection of Anhui Outstanding Quality Management Team.

Efforts to improve the professional quality of quality personnel and establish a good corporate image

In order to improve the professional skills of quality personnel, the Quality Department actively organizes quality professional and technical personnel to participate in the National Quality Professional Professional Qualification Examination. The number of quality professional and technical personnel is one of the symbols of the quality and technical supervision department to measure the quality of the enterprise, and it is also required for the creation of a brand name. In 2011, Valin has added 8 registered quality engineers. Currently, the company has 17 national registered quality engineers and ranks first in the company in Maanshan (4 in intermediate level and 13 in primary level). Finally, the quality department also introduced a number of measures to strengthen daily quality management, including: launching quality kanbans, conducting quality assessments, improving the quality of assembly, and reducing the number of defects in a single vehicle. The quality department established a quality kanban for the assembly shop and daily Quality issues were promptly logged in and pictures were exposed, and at the same time, a management system was formulated to conduct quality assessments, that is, monthly quality assessments were conducted for each team.

Multiple initiatives to ensure the quality of manufactured products

At present, Valin is actively implementing the quality reporting system, increasing the practical use of advanced quality management tools such as PFMEA and Minitab15, and preventing quality problems through statistical analysis, improving quality prevention mechanisms; and arranging major and representative quality issues. The Huicheng booklet, which regularly conducts quality case studies, enables inspectors and assemblers to recognize the seriousness of quality issues, monitor them in their day-to-day work, and prevent the recurrence of such quality problems; the quality department always adheres to the quality inspection system of the two sessions. , Analyzes and summarizes weekly quality issues in all aspects of the company to form a quality weekly report, convenes a weekly quality meeting and quality analysis meeting, analyzes the quality issues one by one, implements the relevant responsible departments, and presents solutions.

Hualing Quality also took a number of measures to improve the measurement management, measurement management for the importance of testing equipment, testing the value of the use of equipment on the test equipment management system planning, divided into A, B, C three levels of management, product quality Provides measurement assurance. For early damage torque wrenches, one-by-one organizational analysis of reasons, purchase of spare parts, and active contact with maintenance; strict control of certificate management, with the country increasingly strict on the management of motor vehicle factory certification, the company's quality department with a rigorous and pragmatic attitude and Distribute each certificate, and assist the sales department to communicate with the vehicle management agency to ensure that the factory vehicles are successfully compared to the license; launch the evaluation and employment system, and conduct the inspector's technical proficiency assessment to ensure that the inspectors in each position are qualified for the quality position. In the work, the quality department has launched a system for assessing and applying for posts, and has conducted technical proficiency evaluations for inspectors. Technical proficiency is divided into five levels of red, yellow, blue, green, and violet, among which the red level is the lowest, only the job training; the highest level of purple, the ability to guide other people's homework, the evaluation content is divided into necessary projects and improve the project a total of 11 .

Take a series of measures to improve the physical quality of products

In the year of 201, the physical quality of Hualing's products was mainly from the details, emphasizing the combination of self-inspection, mutual inspection, and special inspection to ensure the stable improvement of product quality. First of all, to strengthen the control of the quality of foreign purchases, the Ministry of Quality always takes “strictly controlling the quality and eliminating the entry of unqualified products into the production line” and strives to improve the quality of shopping. The supplier management mainly guarantees the timely inspection of incoming goods inspection, product assembly, and service feedback. It also intensifies the inspection of supply, and the inspection of external shopping resources continues to improve in terms of inspection methods and inspection methods. Daily inspections are analyzed and judged through appearance inspections, key dimension inspections, and verification of performance test reports, and some key materials are regularly commissioned by a third-party testing agency to make a comparison. The company also rigorously tested materials and equipment management, actively cooperated with the materials department and technical center to carry out the development of the second and third supply, carried out test equipment in strict accordance with the materials test management regulations, and controlled on-site assembly and follow-up quality tracking of material test equipment. The equipment is qualified to sign the “Quality Assurance Agreement” quality responsibility with the supplier.

Strictly control product process and final inspection

Valin's product physical quality control establishes a three-level quality assurance system based on Mitsubishi's standards: self-inspection, mutual inspection, and final inspection; AUDIT evaluation model is used to evaluate and determine the production quality of the entire vehicle; Strictly follow Mitsubishi quality standards. It mainly starts with the details, emphasizes the combination of self-inspection, mutual inspection, and special inspection, and conducts a rigorous monthly assessment according to the quality assessment system. From the operator and the person in charge of each department to the inspector, it implements quality responsibilities at each level and implements quality at the end. Bit elimination. Product inspection is divided into incoming goods inspection, process inspection, final inspection and Aduit review. Process inspection strict self-inspection, mutual inspection, special inspection three-level inspection system, process control for product quality characteristics set up quality control points and inspection points, the key quality control points are equipped with testing equipment and full-time inspection personnel. The inspectors carefully do a special inspection in accordance with the requirements of the inspection documents. Special inspections shall be conducted strictly for the first inspection and inspection and management, and the key and special process parameters shall be strictly monitored.

The inspector cooperates with the production workshop to inspect the entire class, and cooperates with the production workshop to control unqualified products. The full-time inspection fully exercised the quality one-vote veto power, and the unqualified products were firmly rejected, ordered and not allowed to leave the factory. In addition, the Ministry of Quality also conducts stringent down-line inspections, on-line inspections, and road tests for each vehicle to ensure the quality of the company's products. In addition, the quality department also completes the commodity inspections for the company's overseas markets throughout the year. Finally, we will strengthen the collection of quality information. We will implement measures to solve the problem. The quality department will hold an internal quality meeting at the workshop every week to collect various quality opinions and suggestions, analyze and sort out, take out solutions and follow-up verification. The quality information fed back by the technical service department is analyzed, processed and delivered to relevant departments in a timely manner so that the problem can be resolved in a timely and rapid manner, further improving the company's product quality, and laying a solid foundation for the company's products to improve. A total of 177 feedbacks were received throughout the year, including a total of 142 responses. The resolution of these quality information is effective in promoting product quality improvement and improvement.

Faced with the severe market situation in the second half of 2011, although the quality work of Hualing Company achieved certain results in the first half of the year, there are still some deficiencies. As the company continues to develop, new management methods are changing with each passing day, and we must continue to work hard. The company's quality work will be continuously improved from the following aspects:

Strive to lay a solid foundation for quality management and further improve the quality management system

In order to ensure the implementation of company quality management standards and the adequacy and effectiveness of product consistency control, Valin has taken various measures. Mainly include: According to the requirements of CNCA-02C-023:2008 “Regulations for the Implementation of Mandatory Motor Vehicle Certification”, formulate a product consistency control plan and strictly control the product; revise the existing quality management according to the actual situation of the company department System documents, using process models to compile documents, conduct training and assessment work for department/workshop managers; increase the use of advanced statistical techniques, combine PFMEA, AUDIT standards, and use statistical tools such as Minitab15 to statistically analyze quality problems Occurs and perfects quality prevention mechanisms. Strengthen the management of unqualified products, establish the concept of quality cost, that is, establish the internal quality loss cost control, conduct monthly classification and statistics on the company's waste, material and waste non-conforming products, establish statistical reports, define the quality responsibility and quality claims mechanism, and make the materials abnormal The loss rate drops by 20%. Combine important and representative quality issues into volumes and conduct quality case studies on a regular basis so that inspectors and assemblers can recognize the seriousness of quality problems and monitor them in their daily work to prevent recurrence of such quality problems. .

Optimize supplier management to increase the quality of shopping

At present, Valin has implemented grade management on suppliers, and strives to achieve 80% or more of the proportion of key suppliers of Grade A and Grade B suppliers. It revise the inspection of purchases of existing overseas shopping resources and gradually promote quality exemption and tightening according to supplier supply quality. Inspections and other means have made the inspection and management of incoming goods more standardized and orderly. Under the leadership and guidance of the company’s leadership, on-site inspections have been conducted on some suppliers, with emphasis on monitoring; planning and introduction of measurement management systems, establishment of small laboratories, and continuous enrichment of inspection methods and inspections method. The inspection of foreign purchases will be controlled from various aspects such as appearance inspection, size inspection and performance testing.

In the face of the current market situation, Valin will continue to implement the quality management policy formulated at the beginning of the year. We believe that through the joint efforts of all employees of Valin, we will actively use advanced quality management methods and continue to improve. Valin's quality management work is certain. It will be a new level.

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