On March 12, the State Administration for Industry and Commerce convened a news briefing on the first anniversary of the implementation of the new "Clean Law" and released the "Analysis of the Acceptance of Consumers' Advisory Complaints and Reports by the National Industry and Commerce and Market Supervision Departments in 2014" (hereinafter referred to as "Case Analysis"). At the briefing meeting, the responsible persons of the Consumer Protection Bureau of the General Administration of China and the China Consumers Association respectively reported on the work of the new "Drug Law" for one year.
"Case Analysis" shows that in 2014, the national industrial and commercial and market supervision departments relied on the 12315 network to handle a total of 7,758,800 consumer claims, saving consumers an economic loss of 1.528 billion yuan, effectively protecting the legitimate rights and interests of consumers.
According to reports, since the implementation of the new "Drug Law", the General Administration has closely focused on the implementation of the main line of the new "Clean Law" and organized a whole system to do a lot of fruitful work. First, vigorously publicize and implement the new "Clearing Law", and promote the in-depth implementation of the new "Drug Law"; second, deepen the promotion of consumer rights protection in key areas, focus on solving outstanding problems that harm consumers' rights; third, accelerate the construction of 12315 system, consumption The level of rights protection services has been further improved; the fourth is to innovate and build a working mechanism for large-scale rights protection, and the synergy and co-governance of consumer rights protection society has been further strengthened. In the next step, the General Administration will focus on implementing the new "Clean Law" and insist on putting the protection of consumers' legitimate rights and interests in a more prominent position, innovating the mechanism of consumer rights protection, and improving the level of consumer rights protection.
The relevant person in charge of the China Consumers Association said that from March 15 last year to March 1 this year, the National Consumers Association received 580,214 consumer complaints, resolved 497,638, and the complaint resolution rate was 85.77%, saving consumers economic losses. 720 million yuan. Among them, 7,628 complaints were obtained for the fraudulent behavior of the operator, and the compensation amount was 15.82 million yuan. Within one year, the Consumers Association at all levels supported consumers to prosecute 1,412 cases, and received consumer visits and consultations for 720,000 people (times). In 2015, China Consumers Association will actively work on building a platform for safeguarding rights and promoting social synergy and co-management, and make unremitting efforts to create a safe and secure consumer environment.

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